Account and data deletion

Last updated: 2026-11-07

Account and data deletion

Open Settings → Delete account (in the earlier web interface: Settings → Account → Delete account). If the space is shared, leave it first: your records move into a personal space and your partner keeps their records. Deletion then removes the profile, personal space and its records from the active service, revokes sessions and removes local records on this phone. A deleted profile cannot be recovered. Exported backups and copies already saved by another member must be removed by their holders.

Subscriptions

Deleting your profile or uninstalling does not cancel a Google Play subscription. Manage renewal and cancellation in Google Play; refunds follow Google Play rules and applicable law. Prices, periods, trial offers and automatic renewal are shown before purchase. Earlier purchases are restored after ownership of the original profile is verified.

Request without app access

If you cannot sign in, request deletion by emailing support@mpty.ee with the subject “SyncUs account deletion”. Include the linked email or profile ID if known. The ID is shown on the app’s deletion screen. Support verifies ownership before processing; a name or UUID alone does not prove ownership. Without email or device access, ownership may be impossible to verify. We explain the next steps and any information that must be retained for justified reasons.

Security and retention

The production service transmits data over HTTPS. We may process IP address, request path, response status, duration, sessions and security events to operate and protect the service. Advertising and third-party analytics SDKs are not currently used. Active profile data is kept until deletion. Logs, backups and subscription records may be retained for a limited period for security, recovery, fraud prevention and required accounting; on request we explain what is retained and why.